Kindly Examine the Terms and Conditions outline below. Upon confirming that you meet the specified conditions, proceed to complete the RMA form. Print the form and bring it along with your sandals, to the store. Thank You
Terms and Conditions
Rainbow Sandals will repair or replace your sandals against manufacturing defects, if a problem occurs before either the bottom sole or top sole wear into the middle layer of foam anywhere on the sandals. Attempted self-repairs will automatically void the manufactures warranty.
These styles are guaranteed for a period of six months against manufacturing defects
Proof of purchase required: Comfort Classics, Eastcape, The Cloud, Holoholo, Islander, Mariner, Mocca Loaf, Mocca Shoe, Navigator, North Cove, South Cove, Bula Bay, Avalon, Bella, Calafia, The Cloud Collection, Cottons, Delilah, Escape, Flirty Braidy ( leather), Gala, Islander, Lola, Marley, Sandiva, Tango, T-Street leather, T-Street Hemp, West Cape, Kid Capes, Kids Delilah, Grombows, Kids Sandiva, Kids Sophia, Baja Boots (12 months)
Manufacturing defects include:
- Straps pulling out (entire original strap must be intact, no torn or missing material)
- Layers Delaminating
- Stitching coming apart (the box X stitch on leather or hemp straps)
Instances that are not considered manufacturing defects:
- Torn Straps
- Dog chew
- Gouged /ripped material
- Cuts, slashes, burns etc.
- Cracked Leather /Cracked rubber /materials
- Water/Sun Damage
- Oil/Petroleum/lotion Delamination
- Worn through layers/ Missing materials/ Wear and Tear
Please be advised that if your sandals have any of the above non covered issues the manufacturer’s warranty is immediate voided (regardless if a true defect is present.)
